SiyonaTech’s Performance Support solutions ensure that there is just-in-time learning and support where and when needed most, at the point of application. Helping bridge the ‘learning-doing’ gap, the solutions we design ensure that learning is translated into performance in the real world.
Performance Support Tools
Operational aids aimed at improving performance, Performance Support Tools offer on-the-job, just-in-time learning or decision support, where and when needed most. They can take the form of Apps, Chatbots or Augmented Reality (AR) solutions, SmartGlasses based solutions or physical job-aids that can be accessed at the work situation.
SiyonaTech’s Performance Support Tools have helped improve sales, simplify complex technical tasks and provide second opinions for decision making.
Second Opinion Tool
Sales Support Tool
Complex Sales Support
Often, when all you need is a simple just-in-time learning or reference tool, a Microsite might be the best solution. Our microsites present your information in an easy to understand and accessible format and are designed to be responsive so that they work across different devices. Microsites can be packaged in a SCORM format to be deployed from your LMS or launched directly from your company intranet (Sharepoint, G Site, webserver, etc).
SmartGlasses Based Support
Where just-in-time learning or support is needed within the users’ field of view, when their hands are engaged in a task, Siyonatech offers custom SmartGlasses based solutions. Users are able to overlay the relevant learning or support materials in the form of graphics, text, video, interactions or other media-rich formats onto the equipment or task they are working on. If needed users can dial in remote experts within their SmartGlasses who can guide and support them in completing complex tasks. SmartGlasses solutions deliver the next level of performance support in areas where learning on the job is key.
Inspections and Compliance
SmartCheck is designed as a tool to support inspections, maintenance checks and compliance – areas where ‘checklists’ need to be completed as a regular task and evidence collected.
It uses a highly flexible architecture so that a fully branded app populated with specific questions / checklists can be implemented easily.
Within their point-of-view (POV) Users can easily navigate the questions answering and submitting them as necessary. Additionally, they can also support their submissions with evidence captured through the SmartGlasses camera and dispatch to any internal system (intranet, a CRM, reporting tool, etc).
Training and Visualisation
SmartAssist is designed as a performance support tool to support users around a process – whether that’s in manufacturing and assembly, operation repair and maintenance tasks or quality assurance.
Users can access ‘step-by-step instructions’ on the process or quickly access a step at which they are stuck.
Providing relevant information to learners at the ‘point of performance’ and in their ‘point of view’ saves time compared to more traditional ‘support tools.’ It reduces potential errors whilst improving overall staff performance very effectively.
Field Support and Maintenance
LiveAssist takes remote support to a completely new level. It empowers anybody working ‘in-the-field’ (e.g. Engineers, service technicians, construction workers, etc) to perform tasks far more effectively. Having help at hand with remote experts supporting them, the field personnel’s service competence
and speed of delivery increases whilst costs (valuable specialists not having to travel to the site) are reduced.
Along with an encrypted video call feature, there is the ability for an expert to send visual support items such as technical drawings as well as annotated images (incl. annotated screenshots from the SmartGlasses camera) to quickly and effectively help the person on-site complete a task.