Theatre of Conflicts

Act with Caution

Challenge

Keeping Conflict Where It Belongs

Conflict is the linchpin on which all great narratives hang. Without conflict, there would be no Hamlet, or Macbeth, no Lord of The Rings or Star Wars. Without conflict we wouldn’t have any number of the pop-culture narratives that fill our evenings and weekends.

Of course, we also know that conflict needs to stay where it belongs – on the stage, screen, or page.

When it comes to business, unwanted conflict can have detrimental impacts to reputations, finances, and relationships.

To keep conflicts where they belong, our client needed a solution that would educate their employees on recognizing the three main types of conflict, the consequences of these conflicts, and how to avoid or mitigate any situations that may arise because of them.

Challenges:

  • To teach learners to recognize the three types of conflict of interest that can arise.
  • To explain how disclosing conflicts of interests protects both the client’s reputation and their own.
  • To help learners recognize the importance of disclosing conflicts of interest at the right time, whether these are actual, potential, or perceived.
  • To educate learners on how to mitigate conflicts of interest by identifying and applying the right conditions.

Solution

Theatre of Conflicts requires learners to take a break from the office and attend a theatrical performance of three acts, each of which introduces learners to one of the three main conflicts of interest.

In the first act, we meet Felicity, who has recently made a large investment in a small travel booking firm. Conflict arises when Felicity is promoted to the head of the department, where she’ll be responsible for the company’s travel programme…

In act two, we are whisked away to the convention halls, where we see Ned presenting at The Future of Insurance Conference on behalf of two competing companies, offering competing advice. In the third act, we meet Tracy and Eleanor, whose romance presents a conflict when Tracy is reassigned as the business partner to Eleanor’s department.

After each act, the learner is put in the managerial hot seat and must decide how these conflicts should be resolved. Which conflicts can be mitigated? Which are beyond mitigation? And which conflicts are always prohibited?

These short films, presented in vivid colour remind learners that when it comes to conflicts of interest, these things are rarely in black and white.

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