Dell AR

More streamlined support for Dell technicians anytime, anywhere

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Challenge

More streamlined support for Dell technicians anytime, anywhere

Dell, the computer technology company, has branches and services all around the globe. Dell technicians have to repair over 100 different models of equipment out in the field.

Previously technicians had to rely on bulky manuals or remote service support call centres for assistance. Dell required a more effective way to help technicians run diagnostic tests and fix the variety of models they serviced. The tool would need to be available at any time, anywhere while in the field.

Key challenges:

  • Increase efficiency, offering better support to technicians just-in-time
  • Remove the disconnect between the support and the equipment at hand.

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Solutions

Delivering just-in-time AR support for Dell field technicians

We developed an Augmented Reality (AR) app for tablets and smartphones putting the solution at the technician’s fingertips just-in-time.

The tool is a dynamic, interactive guide that superimposes graphics, 3D models and technical information over the real-world equipment the phone or tablet is directed towards. An ‘assistant’ guides the technician through the correct sequence of diagnostic steps one by one as they work. Overlays of particular components offer additional details and any required specifications.

Additional features such as ‘X-Ray Vision’ mode allow technicians to find the location of components hidden from the eye. A Challenge mode helps test their knowledge.

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Challenge

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Solutions

Lorem ipsum dolor sit amet, consectetur adipiscing

Solutions

Delivering just-in-time AR support for Dell field technicians

We developed an Augmented Reality (AR) app for tablets and smartphones putting the solution at the technician’s fingertips just-in-time.

The tool is a dynamic, interactive guide that superimposes graphics, 3D models and technical information over the real-world equipment the phone or tablet is directed towards. An ‘assistant’ guides the technician through the correct sequence of diagnostic steps one by one as they work. Overlays of particular components offer additional details and any required specifications.

Additional features such as ‘X-Ray Vision’ mode allow technicians to find the location of components hidden from the eye. A Challenge mode helps test their knowledge.

‍

-
Challenge

More streamlined support for Dell technicians anytime, anywhere

Dell, the computer technology company, has branches and services all around the globe. Dell technicians have to repair over 100 different models of equipment out in the field.

Previously technicians had to rely on bulky manuals or remote service support call centres for assistance. Dell required a more effective way to help technicians run diagnostic tests and fix the variety of models they serviced. The tool would need to be available at any time, anywhere while in the field.

Key challenges:

  • Increase efficiency, offering better support to technicians just-in-time
  • Remove the disconnect between the support and the equipment at hand.

‍

Challenge

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Solutions

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Learners and Stakeholder feedback

Siyona Tech's solution addressed our evolving need to add interaction and deliver information where and when a technician needs it.

Director of Learning Innovation & Technology Dell Technologies

It is SiyonaTech's outstanding client centricity, its drive for perfection and the innovation which made much of our successes in the L&D area possible. I am very thankful to be able to collaborate with a powerful vendor like SiyonaTech who can turn initial, vague ideas into award-winning deliveries."

Vice President HR,

F-500 Company, Financial Services

"We got very positive feedback from the G8 delegates when we conducted the Level 2 training. They were most impressed with the ease of use, the content and the overall functionality of the e-learning so once again my thanks to you and your team for meeting the criteria so well!"

Training Coordinator,

G8 UK Summit

"It is SiyonaTech's outstanding client centricity, its drive for perfection and the innovation which made much of our successes in the L&D area possible. I am very thankful to be able to collaborate with a powerful vendor like SiyonaTech who can turn initial, vague ideas into award-winning deliveries.

Associate Brand Manager,

Abbott

It is SiyonaTech's outstanding client centricity, its drive for perfection and the innovation which made much of our successes in the L&D area possible. I am very thankful to be able to collaborate with a powerful vendor like SiyonaTech who can turn initial, vague ideas into award-winning deliveries.

Associate Brand Manager,

Abbott

It is SiyonaTech's outstanding client centricity, its drive for perfection and the innovation which made much of our successes in the L&D area possible. I am very thankful to be able to collaborate with a powerful vendor like SiyonaTech who can turn initial, vague ideas into award-winning deliveries.

Associate Brand Manager,

Abbott

I would like to say thank you for all your hard work, patience and willing in delivering an exceptional product which has received nothing but praise since it has been rolled out.

Roni Friel,

NATS

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